Mother Blackbird LLC (“Mother Blackbird,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://motherblackbird.com, contact us, subscribe to our communications, or otherwise interact with our services.
1. Information We Collect
Information you provide
We may collect information that you voluntarily provide, including:
- Your first and last name
- Email address
- Telephone number
- Business or organization name
- Information about your website, business, project, or service needs
- Messages and other information submitted through our forms
- Newsletter subscription preferences
- Information provided when requesting proposals, entering contracts, making payments, or receiving services
- Any other information you choose to provide
Please do not submit passwords, financial account credentials, Social Security numbers, medical information, or other sensitive personal information through the website’s general contact forms.
Information collected automatically
When you visit the website, we and our service providers may automatically collect information such as:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring and exit pages
- Pages viewed and links selected
- Date and time of visits
- Approximate geographic location derived from your IP address
- Cookie identifiers and similar technical information
- Information about how you interact with the website
We generally use this information to operate, secure, maintain, and improve the website and understand how visitors use it.
2. Cookies and Similar Technologies
Mother Blackbird and its service providers may use cookies, pixels, scripts, and similar technologies. These technologies may be used to:
- Keep the website functioning properly
- Remember preferences
- prevent spam, fraud, and abuse
- Measure website traffic and performance
- Understand how visitors navigate the website
- Support contact forms and newsletter subscriptions
- Maintain customer and prospective-client records
You can usually configure your browser to reject or delete cookies. Blocking certain cookies may prevent some website features from working correctly.
The website currently displays a cookie notice. Where required by applicable law, we will request consent before using nonessential cookies.
3. Analytics
We use Google Analytics to understand website traffic and visitor behavior. Google Analytics may collect information such as your IP address, device information, pages visited, approximate location, and interactions with the website.
Google processes this information according to its own privacy practices. You can learn more through Google’s Privacy Policy and use the Google Analytics Opt-out Browser Add-on.
4. Contact Forms and Spam Prevention
Our contact forms may collect your name, email address, phone number, project information, and message.
We use Google reCAPTCHA and other spam-prevention tools to distinguish legitimate submissions from automated activity. These tools may collect device, browser, cookie, and interaction information. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Information submitted through our forms may be stored in WordPress, sent to us by email, or transferred to customer-relationship-management and communications platforms that help us respond to inquiries.
5. Email Communications
If you subscribe to our newsletter, request information, or become a client, we may send you:
- Responses to your inquiries
- Service-related communications
- Proposals, invoices, or project updates
- Website management or security notices
- Educational material, news, or marketing communications
We may use MailerLite or another email service provider to manage subscriptions and deliver email. These providers may process your name, email address, engagement information, and subscription preferences on our behalf.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in an email. Unsubscribing from marketing will not prevent us from sending necessary transactional or service-related messages.
6. Customer Relationship Management
We may use Agile CRM or another customer-relationship-management platform to organize inquiries, maintain business contacts, record communications, and manage client relationships.
These platforms may process information you provide to us, information relating to our communications with you, and information about your interaction with the website or our emails.
7. How We Use Information
We may use personal information to:
- Respond to questions and service inquiries
- Evaluate prospective projects
- Prepare proposals and agreements
- Provide website design, development, maintenance, consulting, bookkeeping, and related business services
- Communicate with clients and prospective clients
- Deliver newsletters and requested materials
- Process transactions and maintain business records
- Operate, analyze, maintain, and improve the website
- Detect and prevent spam, fraud, security incidents, and misuse
- Protect our rights, property, clients, and users
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our agreements and policies
- Carry out another purpose disclosed when information is collected
8. How We Disclose Information
We may disclose information to vendors and service providers that help us operate our business, including providers of:
- Website hosting and content management
- Website analytics
- Contact forms and spam prevention
- Email delivery and newsletter management
- Customer-relationship management
- Cloud storage, data backup, and security
- Payment processing and invoicing
- Accounting, legal, insurance, and professional services
These providers may process information only as needed to provide their services to us, subject to their agreements and privacy practices.
We may also disclose information:
- When required by law, subpoena, court order, or other legal process
- To investigate or prevent suspected fraud, abuse, or security threats
- To protect our legal rights or the safety of others
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
- With your direction or consent
We do not sell personal information for money. We do not knowingly disclose personal information for third parties’ independent direct-marketing purposes.
9. Client Information
When providing services, Mother Blackbird may receive access to information belonging to a client or maintained through a client’s website or business systems. Depending on the engagement, this could include customer, employee, transaction, website, or financial information.
For information we process solely on behalf of a client, the client generally determines how and why the information is processed. Questions or requests concerning that information should ordinarily be directed to the relevant client. Our handling of client information may also be governed by the applicable service agreement or data-processing agreement.
This Privacy Policy does not describe the independent privacy practices of websites or businesses operated by our clients.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:
- Respond to inquiries and provide services
- Maintain client and business records
- Fulfill contractual obligations
- Satisfy legal, tax, accounting, and insurance requirements
- Resolve disputes
- Protect against fraud and security incidents
- Enforce our agreements
Retention periods vary depending on the type of information and the reason it was collected. We may retain certain records after a relationship ends when legally required or reasonably necessary for legitimate business purposes.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Nevertheless, no website, email transmission, database, or electronic storage system can be guaranteed to be completely secure.
You should avoid sending highly sensitive or confidential information through ordinary email or the website’s general contact forms. When sensitive information is required for a client engagement, we may provide a more appropriate transfer method.
12. Your Privacy Choices
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Unsubscribe from marketing communications
- Request a portable copy of certain information
- Appeal the denial of a privacy request where applicable
- Lodge a complaint with an appropriate regulatory authority
These rights may be subject to exceptions. For example, we may retain information needed to complete transactions, provide requested services, comply with legal obligations, maintain business records, secure our systems, or establish and defend legal claims.
To submit a request, contact us using the information in Section 18. We may need to verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law, but we may require evidence of their authority.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
13. California Privacy Information
California residents may request information concerning the personal information we collect, use, disclose, retain, or delete to the extent provided by applicable California law.
The California Consumer Privacy Act applies only to businesses meeting specified statutory thresholds. Mother Blackbird may not currently meet those thresholds. Nevertheless, we will make reasonable efforts to address legitimate privacy requests.
We do not sell personal information for monetary compensation. We do not knowingly sell or share the personal information of anyone under 16 years old.
California’s “Shine the Light” law may permit certain residents to request information about disclosures of personal information for third parties’ own direct-marketing purposes. We do not disclose personal information to third parties for their independent direct-marketing use without permission.
14. Do Not Track and Privacy Signals
Some browsers provide “Do Not Track” settings. Because there is not a universally accepted standard governing these signals, the website may not respond to all Do Not Track requests.
Where legally required, we will endeavor to recognize applicable browser-based opt-out preference signals, such as Global Privacy Control, for activities treated as a sale or sharing of personal information under applicable law.
15. Children’s Privacy
The website and our services are intended for adults and businesses. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, contact us so we can investigate and delete it where appropriate.
16. Third-Party Websites and Services
The website may link to third-party websites, social networks, applications, or services. We do not control and are not responsible for their privacy, security, content, or business practices.
Visiting a third-party site or interacting with a third-party service is subject to that provider’s policies rather than this Privacy Policy.
17. International Visitors
Mother Blackbird is based in the United States. If you access the website from another country, your information may be transferred to and processed in the United States and other locations where our providers operate.
Where applicable, we process information to respond to your request, perform a contract, pursue legitimate business interests, comply with legal obligations, or based on your consent.
18. Contact Us
Questions, concerns, and privacy requests may be directed to:
Mother Blackbird LLC
Email: privacy@motherblackbird.com
Mailing address: 5318 E 2nd St #990 Long Beach, CA 90803
Website: https://motherblackbird.com
Please use the subject line “Privacy Request.”
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal obligations. When we make changes, we will update the effective date at the beginning of the policy.
Material changes may also be communicated through the website or by another appropriate method. Your continued use of the website after an updated policy takes effect is subject to the revised policy.